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Contents
Introduction
What we aim to achieve
Our approach
Key statistics
Strand 1 - Residents and local businesses first
Strand 2 - Collaborate with partner groups to improve digital skills and inclusion
Strand 3 - Make better use of data
Strand 4 - Give staff the tools and skills needed to carry out their jobs safely, effectively and efficiently
Strand 5 - Create an integrated digital infrastructure with systems that all talk to each other

Key statistics

Breakdown of 2021 customer service contacts

  • Website users – 660,079
  • Calls – 85,865
  • Emails – 29,113
  • Face-to-face – 3,071
  • Forms submitted online – 39,463
  • Digital uptake – 83.4%

Breakdown of 2021 website visits by device

  • Mobile – 57.3%
  • Desktop – 37.7%
  • Tablet – 5%