Business rates is a local tax that is paid on all non-domestic/business property, in the same way that council tax is a tax on domestic property.

Business rates are charged on most business properties such as shops, offices, pubs, warehouses and factories. However, the property does not have to be used for a business - if it is used for purposes which are not domestic it is likely to be rateable. We will send you a business rates bill each year.

Non-domestic rates, or business rates, collected by local authorities are the way that those who occupy non-domestic property contribute towards the cost of local services. Under the business rates retention arrangements introduced from 1 April 2013, authorities keep a proportion of the business rates paid locally. This provides a direct financial incentive for authorities to work with local businesses to create a favourable local environment for growth since authorities will benefit from growth in business rates revenues. The money, together with revenue from council tax payers, revenue support grant provided by the Government and certain other sums, is used to pay for the services provided by your local authority and other local authorities in your area.

Visit for further information about the business rates system, including transitional and other reliefs.

Rates are payable on most occupied and some empty properties; however, there are certain classes of property that do not attract rates. Please see our exemptions and reliefs page for more information.

In this section you can find out how rates are calculated, how to pay, revaluation and much more.

Download council tax and non-domestic rating (demand notices) explanatory notes 2018 [docx] 20KB for annual bills for financial year 2018.

Changes announced in March 2017 Budget

The Chancellor announced some changes to business rates that came into effect from 1 April 2017. These changes provide further support for businesses facing significant increases in bills following the 2017 revaluation. These changes were announced after our annual billing process and so will not show on your 2017-18 bills dated 10 March 2017.

The following changes were announced:

If you are eligible for the business rates discount for public houses, or additional support following the loss of small business rate relief, we will send you a revised bill once we are able to make the relevant changes to the accounts.

As further details on this additional help become available we will publish the information.

Look up your business rates account balance

Your revenues service

The aim of our revenues service is to provide the borough's businesses with a reliable and efficient service. We issue business rates bills, process changes, provide advice and recover unpaid debts.

If any of your circumstances change you may need to let us know, please email

Business rates e-billing

You can sign up for future e-billing, so that your invoices are sent by email rather than in the post.

Sign up for business rates ebilling.

Contact business rates

The administration of business rates for the borough of Ashford is handled by Canterbury City Council as part of a programme for Kent councils to work together. If you need to contact us by phone, fax or email, contact the business rates team at Canterbury:

Telephone: 01227 862316
Fax: 01227 862020


Please address any written correspondence or documents to:
Revenues Service
Ashford Borough Council
Civic Centre
Tannery Lane
Kent TN23 1PL