ABC report it logo

The council has improved its online reporting systems, making it easier for residents to report many issues such as flytipping, fraud, littering, dog fouling, vandalism, anti-social behaviour or planning enforcement issues.

The systems replace some of our online forms and allows residents to report incidents and then track their progress via a unique reference number.

Your Ashford app

Are you using a mobile device? Then why not download the Your Ashford app. It’s a convenient way to report any concerns directly to us.

We all want to keep our borough beautiful. By using the Your Ashford app, you’ll enable officers to deal with your concerns more quickly and effectively, as they’ll be able to access reported issues while on the move themselves.

Use the Your Ashford app to:

  • Report environmental issues (e.g. fly tipping, dog fouling, etc.)
  • Check recycling and refuse services
  • Report missed bin collections
  • Make payments online (e.g. Council Tax)
  • Find your local councillor
  • Contact us (there is the option to create an account, so all correspondence will be in one place and both are trackable and accessible 24/7)

And don't forget, if you’re out and about and spot something, don’t ignore it – report it!

Mobile device link to App Store   Mobile device link to Google Play

Track it!

If you have submitted a report to us via our report it system, you can track its progress. Please make sure you have retained your report's unique reference number.

If your reference looks like 2018/00123 track your report here

If your reference looks like 1234567 track your report here

Below is a list of things you can report to us online:


Your community


Food and Hygiene

Planning and Building Control


Council tax, business rates, benefits and support

Roads and pavements

Kent County Council (KCC) maintain roads and travel in Kent. You can report an issue directly to KCC, or choose from the most common issues below: