Contact Us

Email

Please be advised that we are currently experiencing high volumes of email enquiries. We are doing our best to process the emails as quickly as possible but you may experience a delay in response to your enquiry.

customer.care@ashford.gov.uk

Our Customer Service Team will endeavour to respond to your email enquiry as soon as possible. However, during busy periods please be aware that a response may take up to three working days of it being received.

Missed Bin Reporting
To report a missed bin collection, please use the Report a Missed Bin Collection form instead.

Online

Use our contact us form

Are you using a mobile device? Then why not download the Your Ashford app. It’s a convenient way to report any concerns directly to us.

Your Ashford app links to the Apple store, opens in a new window      Your Ashford app via the Google Play store, opens in a new window    

Compliments, Comments and Complaints

Telephone

Call our main switchboard on 01233 331111.

If you know the name of the officer/department you want to talk to, then you can use our automated voice recognition to make contact on 01233 330838. 

Social media

You can contact us via our social media channels:

Contact Ashford Borough Council on TwitterTweet @AshfordCouncil

Like Ashford Borough Council on FacebookLike Ashford Borough Council

Watch Ashford Borough Council on YouTubeWatch Ashford Borough Council

In person

All our face-to-face enquiries are by appointment only at the Civic Centre, Monday to Friday, from 9am to 3.45pm.

Book an appointment to see us at a time that suits you.

You can also make your appointment by calling 01233 331111 where one of our Customer Services Advisors will be able to assist you.

Our fast track desk is available if you simply want documents copied. But why not save yourself a journey, and send us your documents from the comfort of your own home? 

Upload documents requested for Housing Benefit

Upload documents requested for Council Tax Support

Self-help facilities are available via 5 self-help PC's, where you can access various government body websites.

Find us at the Civic Centre
Download the Civic Centre location and Ashford town centre car parks map [pdf] 309KB

Normal Civic Centre opening hours

Venue Day Time
Civic Centre
Tannery Lane, Ashford, Kent TN23 1PL
Monday - Friday 8.30am - 5pm
Call Centre
For all council enquiries
Monday - Friday 8.30am - 4pm
Customer Services Monday - Friday
This is an appointment-only service.

9am - 4pm
Last appointment time is 3.50pm.

Fast Track Desk
Copying/scanning evidence and documents
Monday - Friday 9am - 4pm
Tenterden Town Hall
Town Hall, 24 High St, Tenterden, Kent TN30 6AN
Monday - Friday 9am - 12.30pm and 1pm - 3:30pm
Appointments are available on Mondays and Thursdays 9.10 am - 3pm