We're Happy to Help

We have noticed a recent increase in the levels of verbal (and sometimes physical) abuse being experienced by staff at Ashford Borough Council. This is not only happening within our reception of offices, but when our employees are out and about or even when they are not working.

This type of behaviour is unacceptable and we would like to remind people to treat our staff with respect. We are here to help you but please remember that our employees are human beings and their welfare is important to us. As such verbal and physical abuse will not be tolerated. In the case of face to face incidents anyone behaving this way will be asked to leave and the Police will be called if necessary.

Please also remember that your social media comments are read by human beings and though we agree that everyone is entitled to their opinion we ask that you consider the way you write your comments. Those that are deemed to be offensive or abusive will be deleted and the individual may be blocked from our pages.

We understand that sometimes things can be frustrating and that we are here to assist but we think everyone, staff and residents included, should be treated with consideration and respect.

Thank you.