Contact Us

Change category

Please select a topic from the list below.

+ ABC Electrical Services

Find out the work carried out by ABC Electrical Services and how you can hire their services.

+ Adaptations for people living with disabilities

Information for Ashford Borough Council tenants on the help that we can provide if you are in need of assistance in your home.

+ Advice For Gypsies And Travellers

Information for gypsies and travellers in the borough of Ashford.

+ Affordable Housing

We work with a number of housing associations to help meet the need for affordable homes in the borough.

+ Application for a Plot at Chilmington Gypsy and Traveller Site

Apply for a Plot at Chilmington Gypsy and Traveller Site.

+ Applying For Social Housing

How to apply for the council's housing register/social housing within the borough of Ashford.

+ Becoming A Council Tenant

What to expect as an ABC tenant and details of the staff who work with residents to look after their tenancies, homes and estates.

+ Financial And Practical Advice

Financial and practical advice for residents including saving money and energy and debt advice.

+ Find who your Neighbourhood Housing Officer is

Find out who your Neighbourhood Housing Officer is and how you can contact them.

+ Garages

Information on council-owned garages and how you can apply for one.

+ Grants

Information on housing grants that are available including Sustainable Warmth, boiler upgrades and disabled facilities grants.

+ Homelessness - Support And Guidance

Advice and appropriate assistance that we have a legal duty to provide if you are homeless, or threatened with homelessness.

+ Houses In Multiple Occupation

Apply for a Houses in Multiple Occupation licence and find out about standards, inspections and fees.

+ I Have Accepted A Property - Next Steps

Find out the first steps you should take to move into one of our properties.

+ Independent Living

Find out information about independent living schemes in the borough of Ashford.

+ Moving Out

Information about moving out of a council property.

+ Mutual Exchanges

Information on how to find and carry out a mutual exchange.

+ Park Homes

Our fee policy and site rules for large mobile homes sites in the borough of Ashford.

+ Pay Your Rent

Pay your rent for a leaseholder, house or garage account.

+ Private Sector Housing

Information about work that the council does within private sector housing.

+ Rent and Garage Account Look Up

Look up your rent and garage account balance and a link to view your full account details on our tenants portal.

+ Repairs And Maintenance

Find information on the repairs service and planned maintenance for council housing and report a repair to us.

+ Right To Buy

For any further information email: customer.care@ashford.gov.uk or phone the Right to Buy Team on 01233 330531.

 

+ Tenants Portal

Find out about our tenants portal where you can check your balance, making payments, report repairs and update your details.

+ UK Entry Home Office Inspection

Apply for a UK Entry Home Office Inspection.

Still need to contact us?

If you couldn't find what you were looking for you can contact us using one of the methods below.

+ Mobile device

Are you using a mobile device? Then why not download the Your Ashford app by clicking on the icons below. It’s a convenient way to report any concerns directly to us.

Apple logo on a button taking you to the AppStore Android logo on a button taking you to Google Play Store

+ Email us

If you'd like to get in touch with us via email, please do so via customer.care@ashford.gov.uk.

Please advise which department your email relates to as well as specific information (such as Council Tax account number) relating to your enquiry.

+ Telephone

Call our main switchboard on 01233 331111.

Alternatively, you can book a telephone appointment and we'll call you back at a time convenient to you.

British Sign Language users can use the SignLive service to have a call with our customer services team interpreted by a professional.

+ In person

Opening Hours and address of the Civic Centre, Ashford
Venue Day Time
Civic Centre
Tannery Lane, Ashford, Kent TN23 1PL		 Monday – Friday

9am – 4pm
Call Centre
For all council enquiries

Monday – Friday

 8.30am – 4pm
Customer Services Monday – Friday
This is an appointment-only service

9am – 4pm

The Civic Centre is open 9am-4pm Monday-Friday for pre-booked appointments only.

Get directions to the Civic Centre.

With the closure of Tenterden Town Hall for refurbishment, Ashford Borough Council face to face services will join colleagues from Tenterden Town Council at their temporary pop-up location at Highbury Hall twice a month. A Customer Service Advisor (CSA) will be on hand on the first and third Wednesday of each month from 2pm to 4pm at Highbury Hall, Highbury Lane, Tenterden TN30 6LE. View the full list of dates.

+ Social media

You can contact us via our social media channels:

Facebook logo Like Ashford Borough Council

Join us on Facebook to find out more about the projects and campaigns we’re working on. You can also become part of our Resident’s Group and our Ashford Green Focus Group, too!

Twitter logo Tweet @AshfordCouncil

Follow us to keep up to date with all the latest council news, as it breaks.

Instagram logo Follow ashfordbc on Instagram

This is where we share the best of our borough. Want to see your picture on our feed? Simply tag @ashfordbc whenever you’re out and about!

LinkedIn logo Follow Ashford Borough Council on LinkedIn

Want all the latest business information and news on upcoming jobs? Join us on LinkedIn.

Nextdoor logo Subscribe to Ashford Borough Council on Nextdoor

If you haven’t joined Nextdoor already then this is a great place to get local community news, tailored to the area you live

YouTube logo Watch Ashford Borough Council

Follow us on YouTube for video updates on campaigns, projects and events.

+ Legal Proceedings

Please be advised, Ashford Borough Council does not accept service by electronic means of any legal proceedings. Should you seek to pursue a claim/commence legal proceedings/serve legal documents including Pre-action Protocol letters on Ashford Borough Council, please address your documents to ‘Mr T Mortimer, the Solicitor to the Council & Monitoring Officer’ and either by post or by hand, deliver to the council’s offices set out below:

Ashford Borough Council, Civic Centre, Tannery Lane, Ashford, Kent TN23 1PL.