Contact Us

Change category

Please select a topic from the list below.

+ Commercial and Hazardous Waste

Information on the duty of care responsibilities that businesses need to meet and how you can dispose of hazardous waste.

+ Find My Bin Day

Find out when your next bin collection is.

+ Food waste

Information on what you can and can't put in your black and orange food waste caddy.

+ Garden Waste

Find out how to sign up for a garden waste collection, make changes to your collection service, and what you can put in your garden waste bin.

+ Household Waste Recycling Centre

Visit the KCC website for information about the Household Waste Recycling Centre.

+ How Do I Dispose Of?

Find out where to dispose of different types of waste and recycling.

+ Large Item Collection

Information on how to book a large item collection and which items can be collected.

+ Recycling

Information and guidance on what you can and can't recycle.

+ Refuse

Information on what you should put in your grey refuse bin.

+ Report A Missed Bin Collection

Complete our online form to report a missed bin collection.

+ Report Crew Behaviour, Vehicle Incidents and Reoccurring Collection Problems

Use our online form to report crew behaviour, vehicle incidents and reoccurring bin collection problems.

+ Request a Bin

Request a replacement bin or purchase bins for new properties from the council.

+ Sharps, Syringes and Clinical Waste

Information and guidance on how to dispose of sharps, syringes and clinical waste.

+ Want to Report Litter or Fly-Tipping?

Visit our Report webpage to report litter or Fly-tipping.

Still need to contact us?

If you couldn't find what you were looking for you can contact us using one of the methods below.

+ Mobile device

Are you using a mobile device? Then why not download the Your Ashford app by clicking on the icons below. It’s a convenient way to report any concerns directly to us.

+ Email us

If you'd like to get in touch with us via email, please do so via customer.care@ashford.gov.uk.

Please advise which department your email relates to as well as specific information (such as Council Tax account number) relating to your enquiry.

+ Telephone

Call our main switchboard on 01233 331111.

Alternatively, you can book a telephone appointment and we'll call you back at a time convenient to you.

British Sign Language users can use the SignLive service to have a call with our customer services team interpreted by a professional.

+ In person

Opening Hours and address of the Civic Centre, Ashford
Venue	Day	Time
Civic Centre Tannery Lane, Ashford, Kent TN23 1PL	Monday – Friday	9am – 4pm
Call Centre For all council enquiries	Monday – Friday	8.30am – 4pm
Customer Services	Monday – Friday This is an appointment-only service	9am – 4pm

The Civic Centre is open 9am-4pm Monday-Friday for pre-booked appointments only.

Get directions to the Civic Centre.

With the closure of Tenterden Town Hall for refurbishment, Ashford Borough Council face to face services will join colleagues from Tenterden Town Council at their temporary pop-up location at Highbury Hall twice a month. A Customer Service Advisor (CSA) will be on hand on the first and third Wednesday of each month from 2pm to 4pm at Highbury Hall, Highbury Lane, Tenterden TN30 6LE. View the full list of dates.

+ Social media

You can contact us via our social media channels:

Like Ashford Borough Council

Join us on Facebook to find out more about the projects and campaigns we’re working on. You can also become part of our Resident’s Group and our Ashford Green Focus Group, too!

Tweet @AshfordCouncil

Follow ashfordbc on Instagram

This is where we share the best of our borough. Want to see your picture on our feed? Simply tag @ashfordbc whenever you’re out and about!

Follow Ashford Borough Council on LinkedIn

Want all the latest business information and news on upcoming jobs? Join us on LinkedIn.

Subscribe to Ashford Borough Council on Nextdoor

If you haven’t joined Nextdoor already then this is a great place to get local community news, tailored to the area you live

Watch Ashford Borough Council

+ Legal Proceedings

Please be advised, Ashford Borough Council does not accept service by electronic means of any legal proceedings. Should you seek to pursue a claim/commence legal proceedings/serve legal documents including Pre-action Protocol letters on Ashford Borough Council, please address your documents to ‘Mr T Mortimer, the Solicitor to the Council & Monitoring Officer’ and either by post or by hand, deliver to the council’s offices set out below:

Ashford Borough Council, Civic Centre, Tannery Lane, Ashford, Kent TN23 1PL.