Emergency Services
In an emergency where a response is required immediately, an emergency is happening 'now' that requires the Police, Fire or Ambulance, or someone is in immediate danger, call 999 to reach the emergency services.
For all non-urgent incidents or enquiries, call 101.
If you are deaf or speech impaired, text 'Police' and your message to 60066. It is important to register your mobile phone number with this service first.
Find out how to report domestic abuse.
To register and download information, please visit www.emergencysms.org.uk.
For news, advice or details of your neighbourhood police officer, please visit the Kent Police website and type in your post code in the 'find your area' search bar.
| Service | Contact number |
|---|---|
| Emergency – Police, Fire, Ambulance, Coastguard | 999 |
| Non emergency – Police | 101 |
| Emergency Text Service (for deaf and speech impaired ONLY) | 60066 |
Other agencies - useful contact information
For all other instances, then one of the agencies listed below may be able to assist you:
| Organisation | Contact number |
|---|---|
| William Harvey Hospital | 01233 633331 |
| NHS 111 Service | 111 |
| Gas leaks – emergency line | 0800 111 999 |
| Southern Water – emergency line | 0845 278 0845 |
| South East Water – emergency line | 0333 000 0365 |
| Kent County Council – Contact Kent | 03000 414141 |
| Kent Highways Service | 03000 418181 |
Traffic and travel
For up to date local traffic and travel information, please visit the Heart Kent Traffic and Travel news for the latest updates.
Entry / Exit System - Be prepared
The Entry/Exit system (EES) is a new digital border system being introduced by the EU that will change requirements for British nationals and other non-EU citizens travelling to EU countries. When travelling with a UK passport, you will be required to register your biometric details, such as fingerprints or a photo, when you arrive. EES registration will replace the current system of manually stamping passports when visitors arrive in the EU.
To understand more on these new laws and requirements, please see https://www.gov.uk/guidance/eu-entryexit-system for more details.
On introduction, this has the potential to cause traffic delays on our local road networks and entry roads to the ports, such as the M20. It is therefore important to be prepared for long journeys and potential delays. For advice on how to prepare for this and where to find up to date traffic information, please see https://www.kentprepared.org.uk/kent-travel-advice
The original launch time of November 2024 has been postponed and an update on new implementation date will be provided once announced.
Contact us
If you have any queries or require further information on this webpage, please contact Emergency Planning via 01233 331111 or email emergency.planning@ashford.gov.uk.
