Urgent Telephone 4pm - 8.30am : 01233 331111

Emergency Services

In an emergency where a response is required immediately, an emergency is happening 'now' that requires the Police, Fire or Ambulance, or someone is in immediate danger, call 999 to reach the emergency services.

For all non-urgent incidents or enquiries, call 101.

If you are deaf or speech impaired, text 'Police' and your message to 60066. It is important to register your mobile phone number with this service first.

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To register and download information, please visit www.emergencysms.org.uk.

For news, advice or details of your neighbourhood police officer, please visit the Kent Police website and type in your post code in the 'find your area' search bar.

Emergency Services numbers

Service Contact number
Emergency – Police, Fire, Ambulance, Coastguard 999
Non emergency – Police 101
Emergency Text Service (for deaf and speech impaired ONLY) 60066


Other agencies - useful contact information

For all other instances, then one of the agencies listed below may be able to assist you:

Emergency assistance numbers

Organisation Contact number
William Harvey Hospital 01233 633331
NHS 111 Service 111
Gas leaks – emergency line 0800 111 999
Southern Water – emergency line 0845 278 0845
South East Water – emergency line 0333 000 0365
Kent County Council – Contact Kent 03000 414141
Kent Highways Service 03000 418181

 

Traffic and travel

For up to date local traffic and travel information, please visit the Heart Kent Traffic and Travel news for the latest updates.

 

Entry / Exit System - Be prepared

The Entry/Exit system (EES) is a new digital border system being introduced by the EU that will change requirements for British nationals and other non-EU citizens travelling to EU countries. When travelling with a UK passport, you will be required to register your biometric details, such as fingerprints or a photo, when you arrive. EES registration will replace the current system of manually stamping passports when visitors arrive in the EU. 

To understand more on these new laws and requirements, please see https://www.gov.uk/guidance/eu-entryexit-system for more details.

On introduction, this has the potential to cause traffic delays on our local road networks and entry roads to the ports, such as the M20.  ​It is therefore important to be prepared for long journeys and potential delays. For advice on how to prepare for this and where to find up to date traffic information, please see https://www.kentprepared.org.uk/kent-travel-advice 

The original launch time of November 2024 has been postponed and an update on new implementation date will be provided once announced.

 

Contact us

If you have any queries or require further information on this webpage, please contact Emergency Planning via 01233 331111 or email emergency.planning@ashford.gov.uk.