Safeguarding is the process of protecting children, young people and adults at risk from abuse or neglect, preventing impairment of their health and development, and ensuring they are growing up and developing in circumstances consistent with the provision of safe and effective care - enabling them to have optimum life chances.

Community Safety Partnership logoAshford Borough Council is committed to working in partnership with a number of agencies to safeguard the welfare of children and vulnerable adults at risk from all forms of abuse, neglect or exploitation. The council has a Safeguarding Policy and reporting procedure for all staff, elected council Members and volunteers working for the council. Safeguarding is also a priority for the Community Safety Partnership.

The lead responsibility for managing child and adult protection lies with Kent County Council (KCC) who retain the co-ordinating role and duty of enquiry. It is Ashford Borough Council’s responsibility to report any concerns it has to the appropriate authority.

There are two Kent-wide safeguarding boards which hold overall responsibility for public bodies. These are:

I am worried someone is suffering abuse. Who do I contact?

Safeguarding is everybody’s responsibility. If you are worried someone is suffering abuse, you can report it to KCC Social Services as follows:


If you are concerned about the welfare of a child:


If you are concerned about the welfare of an adult:

Out of office hours

To contact KCC Social Services outside of normal office hours call 03000 419191.

If someone is in immediate danger, always call the emergency services on 999.