Council Tax and Business Rates Enforcement Action

Get in touch at the earliest possible stage if you are having financial difficulties so that we can work with you and put an arrangement in place if it is appropriate to do so.

View a list of debt advice agencies and their contact details.

Where bills remain unpaid the council can take action against those who owe it money once a liability order has been issued by the Magistrates Court. This would involve the council instructing a company to secure payment from you. You will have probably heard these companies referred to as bailiffs. However, as of 6 April 2014, they are known as Enforcement Agents.

The new regulations include:

  • The introduction of a seven-day notice of enforcement, designed to encourage early payment or an additional opportunity for those who owe the council money to seek advice
  • changes to the days and hours when enforcement action can take place
  • changes to how an enforcement agent may access a property
  • Making it compulsory for the enforcement agents to give debtors certain information when a ‘controlled goods agreement’ is made
  • How the sale of any goods seized will be handled
  • A new set of fees that enforcement agents must use

The three stages of council tax or business rates enforcement action

Stage 1 - Administration, or the compliance, stage

This results in a fee of £75 for each instruction that is passed by the council to an Enforcement Agent.

Stage 2 - Attendance at the property

A fee of £235 covers all work carried out but a further charge of 7.5% of any debt value over £1,500 will also be applied.

Stage 3 - The sale of goods

A fee of £110 plus 7.5% of any debt value over £1,500.


Regulations can be read online:

Our agents

The agents listed below are authorised to act on behalf of Ashford Borough Council. Always quote your account number when making contact with an Enforcement Agent. Once instructed, the Enforcement Agent takes full responsibility for collecting the debt and it is the council's decision not to interfere with their operations.

Chandlers Ltd

Chandlers House
2 Southlands Road
Kent BR2 9QP

Make a payment: 0845 527 7958 (24 hours a day, 7 days a week)
Tel: 020 8290 5055

Newlyn Plc

Northampton Office:
59 Clarke Road
Northampton NN1 4PL

London Office:
1st Floor North
Argyle House
Joel Street
Northwood Hills

Tel: 01604 633001
Payments: 01604 625136 (24 hours a day, 7 days a week)

Stanford & Green Limited

Knightrider Chambers
Knightrider Street
Kent ME15 6LP

Tel: 01622 683308
Fax: 01622 683369

Rossendales Ltd

PO Box 324

Tel: 0844 701 3980
Fax: 0844 078 1194