Get in touch at the earliest possible stage if you are having financial difficulties so that we can work with you and put an arrangement in place if it is appropriate to do so.
Where bills remain unpaid the council can take action against those who owe it money once a liability order has been issued by the Magistrates Court. This would involve the council instructing a company to secure payment from you. You will have probably heard these companies referred to as bailiffs. However, as of 6 April 2014, they are known as Enforcement Agents.
The new regulations include:
This results in a fee of £75 for each instruction that is passed by the council to an Enforcement Agent.
A fee of £235 covers all work carried out but a further charge of 7.5% of any debt value over £1,500 will also be applied.
A fee of £110 plus 7.5% of any debt value over £1,500.
Regulations can be read online:
The agents listed below are authorised to act on behalf of Ashford Borough Council. Always quote your account number when making contact with an Enforcement Agent. Once instructed, the Enforcement Agent takes full responsibility for collecting the debt and it is the council's decision not to interfere with their operations.
2 Southlands Road
Kent BR2 9QP
Make a payment: 0845 527 7958 (24 hours a day, 7 days a week)
Tel: 020 8290 5055
59 Clarke Road
Northampton NN1 4PL
1st Floor North
Tel: 01604 633001
Payments: 01604 625136 (24 hours a day, 7 days a week)
Kent ME15 6LP
Tel: 01622 683308
Fax: 01622 683369
PO Box 324
Tel: 0844 701 3980
Fax: 0844 078 1194